1. Introduction

When you book tickets through Lokanatya.com, all transactions are processed securely through a third-party payment gateway. By using our services, you agree to the terms outlined in this section regarding payment processing.

2. Payment Processing

Payment Gateway:
Lokanatya.com utilizes Razorpay to handle all payment transactions. This provider is responsible for securely processing your credit card or other payment information.

Payment Information:
You will be required to provide payment details, including but not limited to your credit card number, expiration date, and CVV. This information is collected and processed directly by Razorpay, and we do not store your payment information on our servers.

3. Security

Encryption and Protection:
Razorpay uses industry-standard encryption technology (such as SSL/TLS) to protect your payment information during transmission. We are committed to ensuring the security of your payment details through our provider’s secure system.

No Storage of Payment Details:
We do not store your payment details on our systems. All payment information is processed in real time and handled in accordance with Razorpay's privacy and security practices.

4. Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email containing your booking details and receipt. If you do not receive this confirmation within a reasonable timeframe, please contact our customer support team for assistance.

5. Errors and Disputes

Transaction Errors:
If you believe there is an error with your transaction, please contact our customer support team immediately. We will work with Razorpay to investigate and resolve any issues as quickly as possible.

Disputes:
Any disputes related to payment transactions should be directed to our customer support team. We will assist in resolving disputes with Razorpay as necessary. However, Lokanatya.com is not responsible for any errors or issues related to the payment gateway’s processing.

6. Refunds and Cancellations

Refund Policy:
Refunds are processed according to our official Refund Policy. Refunds for any transactions are handled by Razorpay in accordance with their policies and procedures.

Cancellations::
If you need to cancel a booking, please refer to our Cancellation Policy for information on how cancellations are processed and any applicable fees.

7. Changes to Payment Terms

We reserve the right to update these Payment Gateway Terms and Conditions at any time. Any changes will become effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.